Effective Date: October 12, 2026

At Zabra, we want you to feel confident and beautiful in your purchases. If your new maxi dress or empire waist dress does not quite meet your expectations, we are here to help facilitate a smooth return, exchange, or refund process.

This policy outlines the guidelines for returning both defective and non-defective products purchased through our store.

1. 30-Day Return Window

We offer a 30-day return period. You have 30 days from the date you receive your delivery to request a return or exchange. Requests made after this timeframe will generally not be eligible for a refund.

2. Condition Requirements for Returns

To qualify for a return or exchange, the product must be in new condition. This means your item must be:

  • Unworn, unwashed, and unaltered
  • Free of damages caused by improper use, wear, or neglect
  • Returned with all original tags attached and in its original packaging where reasonably possible

When we receive your return, our team will inspect the item to ensure it meets these requirements before processing your refund.

3. Return Shipping and Restocking Fees

  • Restocking Fees: We do not charge any restocking fees for returns.
  • Return Shipping Costs: Customers are responsible for covering the return shipping costs. We highly recommend using a trackable shipping service when sending items back to us, as we cannot issue refunds for items that are lost in transit.

4. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our support team at support@zabra.shop.
  2. Include your full name, order number, the email address used for the purchase, and the reason for the return.
  3. Our team will review your request and reply with specific return instructions and the correct mailing address.

Please do not mail any items back to us without receiving prior authorization. Returns sent without approval or to an unconfirmed address may not be processed.

5. Exchanges

We gladly accept exchanges. If you need a different size, color, or style, please reach out to our customer support team within the 30-day window. We will guide you through the process of returning your original item and placing an exchange order, depending on current inventory availability.

6. Damaged, Defective, or Incorrect Items

While we strive for careful quality control, occasionally a dress may arrive damaged or an incorrect item may be shipped. If you experience this, please contact us promptly.

Include your order details and clear photographs showing the defect, damage, or incorrect product. This allows us to assess the situation quickly and provide an appropriate resolution, which may include a replacement or a refund.

7. Refund Processing Times

Once your returned package arrives at our facility and passes inspection, we will notify you of the approval status.

Approved refunds will be processed and credited back to the original payment method used during checkout within 7 business days. Please note that we do not issue refunds via cash, check, or to alternative payment methods.

If you receive confirmation that your refund has been processed but you do not yet see the funds in your account, please allow additional processing time for your bank or credit card provider to post the transaction.

8. Order Cancellations

If you need to cancel an order and it is eligible for cancellation before processing is complete, the refund will be routed directly to your original payment method following the same processing timeline outlined above.

9. Contact Us

If you have any questions regarding a return, exchange, or the status of a refund, our team is ready to assist you: